Ten
Reasons Why Over 3000 Companies In The San
Francisco Bay
Area Trust ABC Technologies
To Support
and Manage Their
Computer Network
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1
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We GUARANTEE 1-hour
response time to network emergencies. When
your computer network goes down in the middle
of a busy work day, you need it fixed
immediately so your employees aren’t sitting
around taking a $10,000 coffee break waiting
for their computers to come back online. As a
client of ours, we guarantee to respond to any
crisis within 1 hour (less travel time) of
your call if not sooner. |
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2
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Depending on the
complexity of the project, we schedule system
upgrades and fixes after normal business hours
to save you thousands of dollars in lost
productivity. System upgrades, fixes, and
installations can bring down your computer
network for several hours. For your
convenience, we’ll schedule our technicians
to perform this work after hours so there is
minimal interruption to your normal business
activities. |
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3
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Our technicians are
seasoned, qualified, professionals with years
of real world experience. Our technicians also
maintain vendor certifications in Microsoft,
IBM, and Canon, as well as many other
manufacturers. We require ALL of
our staff to complete on-going training to
ensure we are up-to-date on the latest
technologies and solutions. You won’t find a
better qualified team of professionals
anywhere else. |
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4
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We GUARANTEE to
provide you with the most cost-effective
solution to your problem. As a business owner
myself, I understand the importance of keeping
overhead and costs to a minimum. That’s why
I require that all of our technicians are
trained to find the least expensive solution
to your problem without sacrificing quality.
We never charge clients for expensive
upgrades, hardware, and solutions that
aren’t 100% necessary. |
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5
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We GUARANTEE your
satisfaction or it’s FREE. We take extra
steps up front to make sure we thoroughly
understand the problem, and create a well
thought out approach for solving it. This
enables us to avoid mistakes and overlooked
issues that delay the completion of your
project and cost extra in billable hours. If
we can’t solve the problem to your
satisfaction, our visit is free (see #10). |
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6
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We are big enough
to handle any computer job, and small enough
to still provide you the individual attention
you deserve. Whether it’s building a new
network from the ground up or helping you
figure out why you’re getting an error
message when you open a document, you can
count on us to help. As a client, you will
have a dedicated technician and account
representative to ensure you get the highest
level of support. You can also count on me,
the owner, to get involved with your project
to make sure you are getting the best
solutions and highest levels of service
possible. |
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7
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We give flat rate
project pricing. Unlike other computer support
companies that give you an estimate with an
hourly rate for “unexpected
circumstances,” we’ll give you one flat
rate for a project and guarantee to deliver
your solutions without charging a penny more.
This gives you peace of mind knowing you
won’t end up with a bill 2 or 3 times more
than you anticipated, or getting hit with
hidden charges or extra hours. |
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8
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We listen first,
and offer solutions second. No one knows your
network better than you. And when you have a
problem, the last thing you need is someone to
come in and waste time performing the same
system checks you’ve already done. We’ll
work with you in solving your problems and
keep you involved with what we are doing. |
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9
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We are far less
expensive than hiring full-time computer
support staff. By outsourcing your computer
support to us, we can save you thousands of
dollars on hiring, salary, and benefits and
still give you the just in time computer
support that you need. |
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10
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We are the ONLY
technical support company that offers a
no-risk, 100% money back guarantee. Hire us to
come on site and put an end to your most
challenging computer problems. If after our
first visit you are not happy with our
technicians or the work we perform, you can
cancel your service agreement and we will
refund your payment for that full day. No
risk, no hassle, and no obligation. What could
be more fair than that? No other technical
support company will stand behind their work
the way we do at ABC. |
