Customer Satisfaction Survey

Please provide the following information:

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Work Phone	Optional
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Work Order	Optional

What is your overall satisfaction with ABC's technical services?

Worst 1 2 3 4 5  Best

How satisfied are you with ABC's services in terms of their ability to meet your network and server needs?

Worst 1 2 3 4 5  Best

How satisfied are you with ABC's services in terms of their ability to meet your desktop needs?

Worst 1 2 3 4 5  Best

How satisfied are you with ABC's services in terms of their ability to meet your printer maintenance needs?

Worst 1 2 3 4 5  Best

How satisfied are you with ABC's services in terms of their ability to complete the work in a timely manner?

Worst 1 2 3 4 5  Best

How likely are you to recommend ABC Technologies, Inc. services to someone else?

Worst 1 2 3 4 5  Best

I am satisfied with my assigned technician's performance and his/her overall abilities.

disagree strongly disagree neutral agree agree strongly

My assigned technician was able to communicate clearly.

disagree strongly disagree neutral agree agree strongly

My assigned technician's appearance and conduct was professional.

disagree strongly disagree neutral agree agree strongly

My assigned technician was able to correct my problem(s)

disagree strongly disagree neutral agree agree strongly

I would recommend my technician to a friend or associate.

Yes No

How long have you been using ABC Technologies?

How could ABC Technologies improve its customer service?

I would like a manager to contact me as soon as possible.

Yes No