CommitCRM

Download Commit™  Publisher Links   Learn More   Screenshots   Video Demos   Support   Version Update   Home Page ABC Technologies - an authorized reseller of Commit™ Commit™ Solution for Computer Services Commit™ is a customer relationship management solution designed especially for computer service providers, such as those who sell hardware and off-the-shelf software, perform computer repairs, maintenance services, and IT outsourcing, and focus on IT projects delivery. Commit™ addresses the following unique challenges faced by computer service providers: 1. Service calls can be received from customers on many issues, each demanding their own expertise. Commit™ assists with handling call reception; call assignment, service call billing and ticket closure. 2. Computer service providers must manage their unique IT industry contracts including detailed tracking of work duration, expenses, parts and outstanding debts. Contract management is integrated into Commit™’s workflow starting from contract creation, through billing based on customer contracts, and ending with monthly reports based on customer contracts. 3. Intelligent field force dispatching capabilities are integral to the computer service provider who wishes to save resources and increase productivity. Intelligent dispatching enables businesses to avoid over-dispatching specific employees, and to optimize on-site visits based on geographical location and workload availability. With on click in the Commit™ system the dispatcher can see the current workload and who is available for dispatching. 4. Accessing customer information is an important, but often frustrating, experience. Commit™ consolidates customer information, including service calls, open/closed tickets, all customer interactions and more, for greater ease of access. 5. Computer service providers need an integrated software, parts, and components catalog In order to close the loop on the billing process of matching labor done vs. parts sold. . Commit™’s integrated system increases the ease in fulfilling these tasks.