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On-Site Field
Service
Available only in California and
Major Metro Areas
ABC Technologies technicians will also come to you. Our field-service rate is somewhat
higher than our shop rate, but sometimes this is necessary in order to provide the
customer with the best possible service. Field-service is charged from portal to portal
and carries a 1.5 hour minimum.
Who Stands to benefit from Field-Service?
- Anyone with large unwieldy equipment.
- Networking Jobs are best done on-site.
- Cleaning and maintenance of multiple units.
Who should avoid on-site service whenever possible
- Sensitive internal components should not be replaced on-site due to
Electrostatic Discharge concerns.
- Data-Recovery is HIGHLY impractical to have done on-site.
- Monitors present a danger to the customer and will not be done on-site.
- Field service on inkjet printers could easily exceed the value of the machine.
- Anyone over 20 minutes from the depot should consider other options due to the
portal to portal charges.
- One option that ABC Technologies offers to its' customers is courier service. Courier service
is often more reasonable than field-service and the response time is generally even
faster. Inquire about a pick-up when you call.
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